At Laser Gator Maps, we want your order to arrive safely and exactly as expected. Please review our shipping, return, and refund policies below.
Shipping
Orders are processed Monday through Friday.
Please allow 2–3 business days for your order to be processed and prepared for shipment. Personalized orders may require additional production time depending on the customization requested.
Once your order has shipped, tracking information will be provided when available.
Delivery typically takes approximately 3–5 business days after shipment. Delivery times are estimates and may vary depending on the carrier, destination, weather, holidays, or other circumstances outside of our control.
Damaged Shipments
If your order arrives damaged, please contact us as soon as possible.
Please include clear photos of the damaged product, shipping box, and any damaged packaging materials.
Keep all original packaging until the issue has been resolved, as it may be needed for a shipping claim.
Returns
Personalized Items
Personalized items are final sale unless they arrive damaged or we make an error with your order.
Because personalized products are made specifically for you, they cannot be returned due to a change of mind, personal preference, or incorrect information submitted by the customer.
Please carefully review all personalization details before placing your order.
Non-Personalized Items
Non-personalized items may be eligible for return if you contact us within 14 days of delivery.
To qualify for a return, the item must be unused, in its original condition, and returned in its original packaging.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Please contact us before sending a return. Returns sent without prior approval may not be accepted.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.
Original shipping charges are non-refundable unless the return is due to an error made by Laser Gator Maps.
Incorrect Orders
If you receive the wrong item, incorrect personalization, or an item that does not match the order you placed, please contact us as soon as possible.
We will review the issue and work with you to provide a replacement or refund when appropriate.
Cancellations
Orders may be canceled only if production has not yet started.
Personalized orders cannot be canceled once customization or production has begun.
Contact Us
If you have questions about shipping, returns, refunds, damaged items, or your order, please contact us through the contact form on our website or by email.